“Customer orientation within the aviation industry:
  Do we always create value at all levels?“

as the topic of the upcoming conference.

Facing extensive challenges within the economy and society, goal of the conference is to gain an insight into several customer – supplier relationships within the industry.

Key aspects of the conference will be:

• The relationship towards the passenger as well as his/her changing demand/need of air transportation

• The customer´s way from booking, over check-in towards airports and inflight experiences offered by the industry

• The relationship between airlines, airports and ground service providers as they develop and operate efficient air transportation

• Quality measurement and technology for improved customer services and airport operations